Ooo...Cingular made me so mad today. I stopped by the store while taking a break from my bagging-and-boarding duties to get my phone plan changed. Right now, it's in my mom's name and she pays the bills. I wanted to upgrade the plan (since there's not a phone at the house I'm moving to, and I use it for work a lot more now) to get more daytime minutes. I went to a Cingular store near work a week or so ago and the extremely bored young girl behind the desk told me that I was not listed as an authorized user of my phone, so my mom would have to call Customer Service and put the phone in my name. I called mom and asked her to do this, but she apparently forgot. Because she's my mom, and she does that sometimes.
So I went by this other store today and explained the situation to Un-Helpful Guy #1. UHG1 told me that my mom still hadn't called Customer Service, but that I could call her and he would help me out after he had helped this other couple that had just walked in. So I called mom, gave her the number to call, and waited. She called back to tell me that she had listed me as an authorized user, and the woman she talked to had told her that meant I could change the account and put it in my name. So, I went back to UHG1, who told me that it would take a few minutes for the change to show up in the system, so could I please wait while he helped another person who had just walked in? By this time, it was getting close to 6 pm, so I knew they were going to be closing soon. I knew exactly which plan I wanted (I've known for over a week now) so it probably wouldn't have taken that long, but whatever.
There was only one other sales rep (UHG2) working, and when he got done with his other customers, he asked if I needed anything. I started to tell him my situation, and he interrupted me, asking my age. ?! I told him (24), and he informed me that I was not authorized to transfer the phone into my own name. Which was crap, as the woman my mom had just talked to told her that I was, because she had transferred it to me. I told UHG2 this, and he said that mom would have to come into the store and sign a document stating that she was transferring the phone to me. My mom lives 2 hours away, and she doesn't have the time to come driving down here just so I can upgrade my phone plan. I asked UHG2 if I could have a copy of the form, and he told me no. I tried to explain that I just wanted it so I could read over it and fill out my part of the information, but he just kept insisting that mom had to sign it in person. The current popular theory is that he just wanted to get rid of me so he could close up shop and go home. Jerk.
At this point, I got way too frustrated with the whole experience and decided to leave. I had been in the store for almost an hour, and accomplished nothing. Grr! So now, I'm still without my new plan and growing increasingly annoyed with every Cingular store visit. Next time, I'm going to one of the mall kiosks.
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